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✈ Please note all orders will be shipped out the week of 12/13 due to supply chain shortages ✈

General FAQs

Is QT cruelty free and/or vegan?

Yes and yes, always! We pride ourselves in being Leaping Bunny Certified, the strictest cruelty-free certification and standards in the game.

Where can I find a full list of ingredients?

Each product page has the full list of ingredients (here) and on the back of each product box and pouch. We also include a little description of what the ingredients do and why we love them.

How long will my Cloud Eye Gels last?

Cloud Eye Gels will last up to 6 months unopened. Use immediately once pouch has been opened.

Shipping

Where does QT ship to?

QT ships to all 50 states in the United States. We hope that as we grow, we will be able to offer international shipping.

What types of shipping options are available?

We offer flat rate shipping through USPS First Class and Priority Mail.

When will my item ship?

After placing your order online, give us 1-2 business days to ship out your new goodies.

How can I cancel my order?

Shoot us an email at helpme@qtcosmeticsusa.com to cancel your order. Note that we can’t cancel orders after they’ve shipped.

Returns

What is QT’s return policy?

If you need to return your order for any reason, reach us at helpme@qtcosmeticsusa.com within 30 days of delivery. Our #1 priority is making sure you are happy with your purchase; however, we can’t accept opened product.

How do I return an item?

Send us an email at helpme@qtcosmeticsusa.com with your order number, and we’ll handle the rest.

How long will it take to receive a refund?

Typically, refunds will show up 5-10 days after it has been processed.

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